McDonald’s Outsourcing Drive-Thru Orders
Reuters is reporting that McDonald’s is actively testing the use of mid-western call centers for drive through orders. Apparently, there have been some long standing issues of order accuracy with the current system of having local teens with headsets enter the orders from cars into the fast-food chains computer system. While I seldom eat at any McDonald’s, I can vouch for similar problems at the walk up counter at my local Burger King.
The plan is to have professionally trained call center employees take your order and (more…)
