Comments on: McDonald’s Outsourcing Drive-Thru Orders http://arkansas.blogsome.com/2005/03/12/mcdonalds-outsource-drive-thrus-call-centers/ The business of Arkansas is small business Sat, 05 Dec 2009 22:20:36 +0000 http://wordpress.org/?v=1.5.1-alpha by: Bitchitude aka GlassHoppah http://arkansas.blogsome.com/2005/03/12/mcdonalds-outsource-drive-thrus-call-centers/#comment-100 Wed, 16 Mar 2005 15:50:41 +0000 http://arkansas.blogsome.com/2005/03/12/mcdonalds-outsource-drive-thrus-call-centers/#comment-100 Wow! Just wow... Wow! Just wow…

]]> by: S. Anthony Iannarino http://arkansas.blogsome.com/2005/03/12/mcdonalds-outsource-drive-thrus-call-centers/#comment-97 Sun, 13 Mar 2005 13:42:23 +0000 http://arkansas.blogsome.com/2005/03/12/mcdonalds-outsource-drive-thrus-call-centers/#comment-97 And I thought I had heard everything! I have told this story many times: I bought a Compaq laptop for my office. Even though I am pretty technically proficient, I had trouble with the wireless adapter. I called support, and reached a young man named "Charlie." He was very Indian, and trying hard not to sound Indian. Making conversation, I asked him what time it was in India. He was shocked that I knew he was in India, but told me the local time. The problem required my reboting my wireless router, and he ASKED me for permission ot call me back to very the solution he gave me worked after rebooting the router. Then he confirmed the EXACT time he would be calling, and asked me if that time was a good time. Shocked I agreed to the time, 9:00PM. At the designated time, Charlie called me, and the solution worked fine. Sad to say, I don't have similar stories of that level of customer service offered by other American companies. However,McDonalds can probably be fix the problem with a simple display panel with buttons next to pictures of each items that could be pulled into the car. And I thought I had heard everything! I have told this story many times: I bought a Compaq laptop for my office. Even though I am pretty technically proficient, I had trouble with the wireless adapter. I called support, and reached a young man named “Charlie.” He was very Indian, and trying hard not to sound Indian. Making conversation, I asked him what time it was in India. He was shocked that I knew he was in India, but told me the local time.

The problem required my reboting my wireless router, and he ASKED me for permission ot call me back to very the solution he gave me worked after rebooting the router. Then he confirmed the EXACT time he would be calling, and asked me if that time was a good time. Shocked I agreed to the time, 9:00PM. At the designated time, Charlie called me, and the solution worked fine. Sad to say, I don’t have similar stories of that level of customer service offered by other American companies.

However,McDonalds can probably be fix the problem with a simple display panel with buttons next to pictures of each items that could be pulled into the car.

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